Refund policy

At GlowCartel, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

📅 Return Eligibility

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

🚫 Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or opened.

🔁 Return Process

To start a return, please contact us at:
support@glowcartel.store

Include the following:

  • Your order number
  • Reason for return
  • Clear photos (if item is damaged or defective)

Our support team will guide you through the next steps.

💸 Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear

❌ Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at support@glowcartel.store

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable

⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

🤝 Our Commitment

We are committed to making your shopping experience smooth and risk-free. Your satisfaction is important to us.

GlowCartel™ – Lift. Tone. Glow.