Return policy

Return policy

One-week return policy:

We at {GlowCartel} strive to ensure that our customers are satisfied with the products they purchase. If you are not completely satisfied with your purchase, you can return the product within seven days from the date of receipt according to the following conditions.

1_ Product status:    

The product must be unused and in its original condition with all accessories and original packaging

2_ The invoice:

The purchase invoice must be submitted as proof of purchase

3_ Shipping costs:

The customer bears the return shipping costs to return the product. If the return is due to an error on our part, such as (sending a wrong or damaged product), we will bear the shipping costs

4_ Non-returnable products

Some products are non-returnable, such as (consumable goods_downloaded software_gift cards_health and personal care products)

5_ Recovery process:

After receiving and examining the returned product, we will notify you via email of accepting or rejecting the return request. If approved, the refund amount will be processed and will automatically be deposited in the original payment method within a certain period of time

6_ Contact us:

For any inquiries or more information about the return process, you can contact us via +967 775526168}}

 

*We appreciate your understanding and cooperation and hope that your experience with us remains enjoyable and satisfying*